Contact information

We’re here to help — reach out anytime.

If you have questions about your order, shipping, returns, privacy, or a brand/IP matter, use the contact channel below that best matches your request. This helps us route your message to the right team and respond faster.

Business Details

Legal Business Name: Utmost Province Co., LLC

Trade Name / Online Store: Utmost Province®

Business Address:
7109 Gillis Johnson Street
Fort Worth, TX 76179
United States

Markets Currently Served: United States, Canada, and Australia

Primary Customer Support

General Customer Service: clientservices@utmostprovince.com

Contact Form: Fill Out Contact Form

Phone: +1 (682) 409-3479
Phone support is limited and may not be available at all times. Please use email or the contact form for the fastest response.

Business Hours & Response Times

Our standard support hours are Monday through Friday, excluding U.S. holidays.

We aim to respond to most inquiries within 1–2 business days. Response times may vary during high-volume periods, major product launches, holidays, or carrier/customs delays.

All times referenced by our support team are based on Central Time (CST/CDT), Fort Worth, Texas.

Support Scope

Customer support is provided primarily by email and our contact form. Phone support may be limited or unavailable at certain times. We do not guarantee immediate or real-time responses.

Support is available for orders placed through our website in the United States, Canada, and Australia.

Orders, Shipping & Returns

Use this for order status, tracking, delivery issues, shipping questions, return or exchange support, and portal-related assistance.

Orders, Shipping & Returns: clientservices@utmostprovince.com

Returns & Exchange Portal: Start a Return or Exchange

For eligible international orders to Canada and Australia, checkout and payment records may reference Shopify Managed Markets or Global-e where applicable.

Privacy, Data & Opt-Out

Use this for privacy-related questions, CCPA/CPRA requests, GDPR-style requests, data access, deletion, correction, or “Do Not Sell/Share” requests where applicable.

Privacy: privacy@utmostprovince.com

Data Opt-Out Form: https://utmostprovince.com/pages/data-opt-out

Brand Protection & IP

Use this for DMCA notices, copyright concerns, trademark complaints, counterfeit reports, or other brand-protection matters.

Brand Protection: brandprotection@utmostprovince.com

Loyalty, VIP & Rewards

VIP / UP Rewards: vip@utmostprovince.com

Partnerships, Affiliates & Creators

Partnerships / Influencers / Affiliates: ethos@utmostprovince.com

Acceptable Communication

We reserve the right to limit, refuse, or discontinue communication with individuals who engage in abusive, threatening, fraudulent, excessive, or bad-faith contact. Misuse of support channels may result in account restrictions in accordance with our Acceptable Use Policy.