Client Services & Customer Support

How We Can Help

Our Client Services team is here to help with anything related to your experience with Utmost Province. You can contact us for:

• Questions about orders, payments, or order status
• Shipping timelines, tracking details, and delivery issues
• Returns, exchanges, and issues with items received
• Sizing guidance and product information
• Custom, bulk, or special project requests

Order Support

For the fastest help, please include your order number and the email address used at checkout. This allows our team to locate your order and respond accurately.

• Change or correct details while your order is still processing
• Update a shipping address before the order ships
• Check the status of a pre-order or backordered item

Shipping & Delivery

For full information on processing times, carriers, and international delivery, please see our Shipping & Delivery page.

If your tracking link is not updating, your package is delayed, or you believe your order may be lost, contact us with:

• Your order number
• The email address used at checkout
• Any tracking updates or carrier notices you've received

Returns, Exchanges & Quality Concerns

We stand behind the quality of our products. If something isn't right with your order, we'll review your case in line with our policies.

• Returns and exchanges within the time window listed in our policy
• Items received damaged, defective, or incorrect
• Questions regarding final sale, collectible, or sealed items

Before submitting a request, please review our Returns & Refunds page for eligibility and timelines.

Custom Orders & Bulk Requests

For custom apparel, bulk orders, or collaboration ideas, our team can route your inquiry to the right person.

Please include as much detail as you can:

• Desired products and quantities
• Sizes, colors, and deadlines
• Artwork files or a brief description of your concept

How to Contact Client Services

The quickest way to reach us is through our Contact form. You can also email us directly:

Email: clientservices@utmostprovince.com

We typically respond within 1–2 business days. During peak seasons, response times may be slightly longer, but every message is reviewed by a member of our team.