Return and Refund Policy

At Utmost Province® Return and Refund Policy applies to all purchases made at utmostprovince.com and/or but nnot limited to Utmost Province Co (in person/local pickup). The Return and Refund Policy governs the return of physical goods shipped, (including but not limited) within the United States and Canada. By purchasing from Utmost Province / Utmost Province Co / utmostprovince.com, you are agreeing that you have read, acknowledge and understand this policy, forms a part of Utmost Province Co./Utmost Province/utmostprovince.co Terms of Service.

Return Eligibility & Timeframe

• Returns must be requested within seven (7) calendar days of carrier-confirmed delivery date provided by the shipping service you selected at checkout (which can be USPS and/or UPS).
• All returns request require prior approval you may request to return an item by emailing orders@utmostprovince.com. If your request is approve, you will be provided a RMA (Return Merchandise Authorization Number) and instructions on how to return the item.
• A  35 % restocking fee applies to all approved returns and may increase up to 80% if inspection reveals wear, damage, or tampering.
• Buyer is responsible for their return shipping label
• Non returnable items are all collectibles, including but not limited to: single ungraded trading cards, PSA graded cards, BGS graded cards, as well as Pokemon, One Piece, Disney Lorcana, Magic the Gather, Topps, and Panini sealed packs and/or boxes, and Labubu blind boxes.
• Other items such as custom apparel, including but not limited to shirts, sweatshirts, and hoodies are non-refundable due to their personalization.
• In order for your item to be eligible for return, the item condition new, unworn, unwashed, and in original sealed packaging with all tags attached.
• Returns without authorization or outside the 7-day window will not be accepted, and returned to shipper/buyer.

Non-Returnable & Final-Sale Items

• Collectibles and sealed trading card products (including but not limited to Pokémon, One Piece, Disney Lorcana, Magic the Gathering, Topps, Panini, Labubu, PSA/BGS-graded cards, etc.).
• Opened or unsealed Labubu blind boxes or sealed trading card packs and boxes, along with any items that have been tampered with.
• Custom, made-to-order, or personalized apparel (including but not limited to shirts, sweatshirts, and hoodies made via DTG and embroidery orders).
• Undergarments, swimwear, and socks (unless defective upon arrival).
• Final sale, clearance, seasonal, or promotional items.
• Any item explicitly marked non-returnable on the product page.

Return Procedure

Email orders@utmostprovince.com to request an RMA within seven days of carrier confirmed delivery. When requesting a return you must provide: Name to which your order was shipped to, address, order number, and the reason for requesting a return along with 3-5 images of the product with the original shipping label.

If approve, you will receive a RMA number, which must be included and be visible either on a piece of paper or outside the return package.

Ship authorized returns to:

Utmost Province Co. (Returns)
Attn: Returns Dept – RMA #
7109 Gillis Johnson Street
Fort Worth, TX 76179 USA

Customers are responsible for providing their own insured, trackable return shipping label. Proof of tracking is required. Utmost Province® is not liable for lost, untracked, or uninsured returns.

Refund Processing

• Refunds are issued after the your return has arrived and inspected.
• Refunds are credited to the original payment method used at the time of checkout or as store credit to utmostprovince.com upon request.
• Inspection typically occurs within 7 business days of carrier confirmed delivery date.
• Refunds may take up to 30 business days to process and/or appear on your payment providers statement. The refund time is not under the control of Utmost Province Co and depends on your payment provider.
• Original shipping charges and payment-processing fees are non-refundable.
• Restocking fees (35 %–100 %) are deducted from the refund total.

Defective or Incorrect Items

Inspect all shipments immediately upon delivery. If you receive a defective, damaged, or incorrect item, email orders@utmostprovince.com within 48 hours of confirmed-carrier delivery date with clear photos and your order number.

If approved, we may provide a prepaid label or replacement at our discretion. Utmost Province® will repair, replace, or refund eligible items in accordance with our Terms of Service.

Chargebacks & Fraudulent Claims

Unjustified chargebacks or false claims of non-delivery constitute fraud. We reserve the right to recover costs, including bank fees and legal expenses, and to terminate offending accounts and loyalty benefits.

Delivery is deemed complete once USPS or UPS marks a shipment as “Delivered.”

Import Duties & Taxes

Buyers outside the U.S. are responsible for all import duties, VAT, and brokerage fees. Refused shipments may be subject to additional charges or partial refund deductions. See our Shipping Policy for details.

Appeals & Dispute Resolution

If you believe a return was improperly denied, email orders@utmostprovince.com with supporting documentation. All decisions are final subject to review under the laws of Texas and our Terms of Service dispute-resolution clause.

Questions & Contact

For all return or refund questions, contact:
Utmost Province Fulfillment Team
Email: orders@utmostprovince.com